This Privacy Policy explains how VixitAi Labs (“VixitAi”, “we”) collects, uses, shares and protects information when you use our websites and the VixitAi platform. We are committed to protecting your privacy and handling data responsibly.
1. Information we collect
- Account & contact data — name, clinic/business name, email, phone, and billing details you provide when registering or subscribing.
- Usage data — log data, device/browser information, IP address and analytics about how you use the Service.
- Payment data — processed securely by our payment gateway partner; we do not store your full card or bank credentials on our servers.
- Customer-entered data — records (including patient information) that Customers enter into the platform, which we process on their behalf.
- Cookies — small files used to keep you signed in, remember preferences and measure performance (see section 4).
2. How we use information
- To provide, operate, secure and improve the Service.
- To process subscriptions, payments and recurring billing.
- To provide customer support and send service-related communications.
- To detect, prevent and address fraud, abuse or technical issues.
- To comply with legal and regulatory obligations.
3. Patient & health data
Where the platform stores patient health information, the Customer (clinic/hospital) is the controller of that data and VixitAi acts only as a processor, using it solely to provide the Service. We do not sell health data and we apply access controls, encryption and audit logging to protect it.
4. Cookies & tracking
We use essential cookies for authentication and security, and may use analytics cookies to understand usage. You can control cookies through your browser settings; disabling essential cookies may affect functionality.
5. Advertising & Google AdSense
Our informational/blog pages may display advertising, including through Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to this and other websites.
- Google’s use of advertising cookies enables it and its partners to serve ads to users based on their visits to our and other sites.
- Users may opt out of personalised advertising by visiting Google Ads Settings.
- You may also opt out of some third-party vendors’ use of cookies for personalised advertising at aboutads.info/choices.
6. How we share information
We do not sell your personal data. We share information only with: service providers who help us operate (payment gateways, cloud hosting, communication/messaging providers) under appropriate safeguards; and authorities where required by law.
7. Data security
We protect data with industry-standard measures including encryption in transit (TLS) and at rest (AES-256), role-based access control and audit logging. No method of transmission or storage is 100% secure, but we work to safeguard your information.
8. Data retention
We retain information for as long as your account is active or as needed to provide the Service, and thereafter as required to comply with legal, tax and accounting obligations. Customers may request export or deletion of their data subject to those obligations.
9. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us at vixitaissh@gmail.com.
10. Children
The Service is intended for healthcare businesses and is not directed to children. We do not knowingly collect personal data directly from children.
11. Changes to this policy
We may update this Privacy Policy periodically. The “Last updated” date below reflects the latest version.
12. Contact & grievances
For privacy questions or grievances, contact our Grievance Officer at vixitaissh@gmail.com, VixitAi Labs, Above Dawai Dost, Kanke Block Chowk, Ranchi, Jharkhand 834006. See our Contact page for more.